01290 451 313 info@duncanplanthire.co.uk

Privacy Policy

Privacy Policy

Last updated: June 2026

Duncan Plant Hire Limited respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you contact us, use our website, or make an enquiry about our plant hire, haulage or workshop services.

Who we are

Duncan Plant Hire Limited
Gatehead Farm
New Cumnock
Ayrshire
Scotland
KA18 4NU

Company number: SC192358

Email: info@duncanplanthire.co.uk
Telephone: 01290 451 313

For the purposes of data protection law, Duncan Plant Hire Limited is the data controller for the personal information described in this policy.

Information we collect

We may collect personal information when you contact us by phone, email or through our website enquiry form.

This may include:

  • your name;

  • your email address;

  • your phone number;

  • details about your enquiry, project or hire requirements;

  • any other information you choose to provide in your message.

Our website may also collect basic technical information through server logs, such as your IP address, browser type, device type, pages visited and the date and time of access. This information is used for website security, maintenance and troubleshooting.

How we use your information

We use personal information to:

  • respond to enquiries;

  • provide information about our services;

  • prepare quotes or discuss availability;

  • arrange plant hire, haulage, workshop or related services;

  • manage customer, supplier and business relationships;

  • keep records of enquiries, quotations and work carried out;

  • maintain the security and reliability of our website;

  • comply with legal, accounting and regulatory obligations.

We do not use website enquiries for email marketing unless you have separately agreed to receive marketing communications from us.

Our lawful basis for using your information

Under UK data protection law, we need a lawful basis to use your personal information.

Depending on the circumstances, we may rely on:

Legitimate interests
To respond to enquiries, communicate with customers and potential customers, manage business relationships, and operate our website securely.

Contract or steps before entering into a contract
When you ask for a quote, make a booking, or discuss the possible supply of services.

Legal obligation
Where we need to keep records for tax, accounting, health and safety, insurance, or other legal requirements.

Consent
Where we specifically ask for your consent, such as for optional marketing communications. You can withdraw consent at any time.

Who we share your information with

We do not sell personal information.

We may share personal information where necessary with:

  • website hosting and email providers;

  • IT support providers;

  • professional advisers, such as accountants, insurers or legal advisers;

  • subcontractors, transport providers or service partners where required to respond to or fulfil your enquiry;

  • regulators, public authorities or other organisations where required by law.

We only share information where there is a valid reason to do so.

How long we keep your information

We keep personal information only for as long as necessary.

Enquiry information may be kept for a reasonable period so we can respond to your enquiry, follow up, and maintain records of business communications.

Where an enquiry becomes a customer relationship, we may keep relevant records for longer to manage the work, deal with follow-up queries, and meet accounting, tax, insurance or legal obligations.

How we protect your information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

Access to personal information is limited to those who need it for business purposes.

Your rights

Under data protection law, you may have the right to:

  • ask for a copy of the personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete your personal information in certain circumstances;

  • ask us to restrict how we use your information;

  • object to certain uses of your information;

  • withdraw consent where we rely on consent;

  • complain to the Information Commissioner’s Office if you are unhappy with how your information has been handled.

To exercise your rights, contact us using the details above.

Links to other websites

Our website may include links to third-party websites, such as social media pages. We are not responsible for the privacy practices or content of those external websites.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this website.